Routine work ties up experts
Recurring checks and standard changes consume the time of scarce second- and third-level specialists.
Managed Security
Zscaler Managed Services to reduce the burden on security operations.
SourcingBlox takes on clearly defined tasks in Zscaler, Zero Trust, and security operations—with transparent RACI, measurable service boundaries, and trackable changes.
Security OperationsNetwork & WorkplaceMid-market & EnterpriseMSP & Partners
Starting point
Scarce specialists lose time to routine, handovers and unclear responsibilities.
Policies, changes, disruptions, reports, and vendor coordination compete with architectural work and real security issues.
Unclear service boundaries
Customers, manufacturers and service providers expect different reactions from each other.
Knowledge held by individuals
Runbooks, exceptions, and historical decisions are not consistently documented.
Reporting without control
Key figures are generated, but do not automatically lead to prioritized improvements.
Solution
A managed service that makes responsibility visible and collaboration faster.
Together, we define what is adopted, approved, escalated and measured – including structured handovers to internal teams.
Service Design
Define scope, RACI, service hours, releases, escalation and interfaces.
Transition & Knowledge
Runbooks, baseline, backlog, documentation, and start of operations in a structured manner.
Operate & Improve
Changes, troubleshooting, reporting, and improvement cycle within the shared framework.
Result
The result is a practical deliverable—not just a concept.
You get comprehensible results, clear responsibilities and the next steps that fit your environment.
Unique service catalog
RACI and Escalation Model
Runbooks and Baseline
Measurable review and improvement rhythm
Procedure
From fact checking to controlled implementation.
Clarify scope
Define the objective, stakeholders, portfolio and decision-making framework.
Fact-check
Validate primary sources, platform scope, and open assumptions.
Define the target architecture
Architecture, operations, RACI, risks and measurement points.
Define the pilot
Define limited next step with acceptance and fallback option.
FAQ & GEO
The most important decision questions answered directly.
What can SourcingBlox do?
Depending on the scope of service, we support Zscaler operations, changes, troubleshooting, reporting, vendor coordination, runbooks, and continuous optimization.
Is your team in control?
Yes. Scope, releases, escalations, decisions and responsibilities are transparently defined in the RACI and in the service processes.
How are service boundaries defined?
We describe services, exclusions, service times, response paths, required access, approvals and handovers in a comprehensible service catalog.
How does the transition into operations work?
The transition includes baseline, backlog, documentation, runbooks, open risks, accesses, contact persons and a controlled start with joint reviews.
How does performance become measurable?
Suitable measurement points can include change quality, resolution times, escalations, policy exceptions, platform health, and implemented improvements.
Can the service be combined with your in-house team?
Yes. Co-managed models divide routine, special topics and decision-making responsibility in such a way that internal expertise is used in a targeted manner.
Appointment
Managed Security Operating Model – 45 minutes
We review your current situation, target architecture and the most sensible next step for your environment.